27bd Privacy Policy — Your Information Is Our Responsibility

27bd ("we", "us", or "platform") is a trusted online gaming service provider in Bangladesh. We give the highest importance to the privacy of our users ("you", "your"). This privacy policy explains what information we collect, how it is used, and what your rights are. By using the 27bd platform, you are considered to have given your consent to the terms of this privacy policy.

1. Information We Collect

The following types of information may be collected during the registration and service process on the 27bd platform:

1.1 Information Provided Directly

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Residential address
• Payment method details (bKash, Nagad, Rocket account numbers)
• Documents uploaded for identity verification

1.2 Automatically Collected Information

• IP address and geographic location (at country and region level)
• Browser type, operating system, and device information
• Date, time, and session details of platform access
• Gaming activity, betting history, and transaction records
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

• Information received from identity verification agencies
• Transaction-related information received from payment processors
• Risk assessment information received from anti-fraud and cybersecurity providers

2. Purpose of Using Information

Collected information is used solely for the following legitimate purposes:

• Account registration, verification, and management
• Financial transactions — deposits (minimum ৳200), withdrawals (minimum ৳1,000), and bonus payments
• Providing gaming services and improving platform quality
• Providing customer support via 24/7 live chat and email
• Notifying you about promotional offers and bonuses (with your consent)
• Prevention of fraud, money laundering, and illegal activity
• Implementing responsible gaming policies and age verification
• Fulfilling legal obligations and meeting regulatory requirements
• Ensuring platform security and resolving technical issues

3. Data Storage and Protection

27bd follows the highest industry security standards to protect its users' information. Our protective measures are as follows:

• Use of 256-bit TLS/SSL encryption for all data transmissions
• Application of AES-256 encryption for stored data
• Access controls and two-factor authentication for authorized staff only
• Regular security audits and vulnerability assessments
• Firewalls, intrusion detection systems, and data backups
• Security training and awareness programs for authorized staff

Information is retained for the legally required period. Even after account closure, data may be retained for a specified period to meet legal and regulatory requirements.

4. Information Sharing and Disclosure

27bd never sells your personal information. However, information may be shared in a limited way in the following circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, technology services, and customer support. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Disclosing information in response to court orders, lawful government requests, or law enforcement agency requests is a legal obligation. Where information is disclosed in such circumstances, you will be notified if possible.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new authority. You will be notified in advance in such cases.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the 27bd website and app. Cookies are small data files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand platform usage — you can control these from your browser settings.
• Security Cookies: Help prevent fraud and unauthorized access.

You can disable most cookies by changing your browser settings, though this may limit some platform functionality.

6. Your Rights

As a user of 27bd, you have the following rights:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right of Rectification: The right to request correction of incomplete or inaccurate information.
• Right of Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request restriction of processing of your information in certain cases.
• Right to Withdraw from Marketing Communications: The right to opt out of receiving promotional messages at any time.
• Right to Lodge a Complaint: The right to lodge a complaint directly with us or with the relevant authority.

To exercise these rights, email us at [email protected]. We will respond to your request within 30 business days.

7. Privacy of Children and Minors

The 27bd platform is operated for persons aged 21 and above only. We do not knowingly collect any personal information from persons under the age of 21. An age verification process is followed at the time of registration.

If it appears that a minor is using the platform, or if it becomes known that information from a minor has been collected by mistake, the relevant information will be deleted immediately and the account will be closed.

8. International Data Transfers

27bd's servers and technology infrastructure may be located in various countries. If your information is processed or stored outside Bangladesh, we ensure that adequate data protection measures are in place in that country and that the relevant organizations operate under appropriate agreements.

9. Responsible Gaming and Use of Information

27bd is committed to responsible gaming. To this end, we may monitor your gaming activity and take supportive action if any unusual pattern is detected. This information is used solely for your protection.

• You can contact us at any time to set deposit and withdrawal limits.
• Requests for a temporary or permanent account break can be made.
• For more information on responsible gaming, visit our Responsible Gaming page.

10. Special Protection for Payment Information

Financial information is covered by the highest level of protection. For transactions via bKash, Nagad, and Rocket:

• Full mobile banking PINs or passwords are never stored.
• The minimum ৳200 deposit and minimum ৳1,000 withdrawal limits are also effective from a security perspective.
• Every transaction is logged and immediate action is taken if any discrepancy is detected.
• Withdrawals are typically processed within 10 to 45 minutes.

11. Changes to the Policy

27bd reserves the right to amend this privacy policy at any time. In the event of significant changes, we will:

• Send a notification to your registered email address.
• Display a prominent notice on the platform.
• Clearly state the effective date of the revised policy.

Continued use of the platform after any changes will be considered as your consent to the revised policy.

12. Contact Us

Contact us for any questions, concerns, or requests regarding the privacy policy. Our privacy team is available 24/7 to assist you.